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ALL RENTAL UNITS ARE NO PETS AND NON-SMOKING
If you have any questions concerning the following polices please call the office. The rules and regulations will be strictly enforced. Kimble Rentals has adopted the following polices in order to enable the guests to obtain the enjoyment from the use of the unit, as well as protecting the owner's investment property. Please remember these are privately owned homes and are to be taken care of during your stay. Our office is closed on Thanksgiving and Christmas. (Office hours may vary during winter months) Our office number is 865-429-0090. Fax: 865-429-0043. Our office is located at 3346 Parkway Pigeon Forge, TN 37863 at Traffic Light #7 next to Pigeon Forge Drugstore.
Reservation Rules: You must be over 21 to make a reservation and to check-in. We accept cash, visa, master card or discover. (NO PRE-PAID CREDIT CARDS) Also, money orders, traveler checks, and cashiers checks. We will accept personal checks14 DAYS PRIOR TO ARRIVAL! THERE IS A NON-REFUNDABLE CLEANING FEE TO ALL RESERVATIONS, no exceptions. Reservations made by Phone: Payments: One Half of Reservation is due at time of booking, Balance due upon arrival. Reservations made On-Line: Payments: 1st night plus cleaning fee with tax. Balance due 2 weeks prior to arrival. No personal checks at check-in. At time of booking, your pre-paid cleaning fee will be used to process your reservation. Your reservation deposit may or may not be held in Escrow, pursuant to TCA-62-13-104(D) (7) (i). All Discounts must be mentioned at time of reservation and presented at check-in (only one coupon per stay and no additional discounts at check-in).Tax rates are subject to change.
Occupancy: Maximum occupancy is 2 guests per bed, should additional people be in the unit, we reserve the right to charge additional amount and/or ask you to leave with out a refund. SOFA SLEEPERS and FUTONS ARE FOR CHILDREN 12 AND UNDER ONLY.
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RESERVATION CHANGES & CANCELLATION POLICY: If a cancellation is made 2 weeks (1-2 bedrooms) or 6 weeks (3+ bedrooms) prior to the arrival date, the deposit is refundable except for a $50 cancellation fee plus your cleaning fee. Reservations cancelled inside 2 weeks (1-2 bedrooms) or 6 weeks (3+ bedrooms) of arrival will forfeit the entire deposit plus cleaning. If a reservation is cancelled less than 24 hours of arrival full reservation total is forfeited. We will allow a onetime reservation change outside of 2 and 6 weeks cancelation. Cancellation policy is void after date change, automatic forfeit. NO CHANGES ALLOWED INSIDE 2 WEEKS (1-2 bedrooms) or 6 WEEKS (3+ BEDROOMS) OF ARRIVAL (all dates are subject to price change and special requirements) If inside cancellation policy dates, fees will be at Kimble discretion. THERE ARE NO REFUNDS OR DISCOUNTS DUE TO EARLY DEPARTURE FOR ANY UNFORSEEN REASON! We reserve the right to substitute suitable accommodations if circumstances require. NO SHOWS WILL FORFEIT ALL MONIES PAID.
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CHECK-IN & DURING YOUR STAY: Upon arrival, the Reservation holder must be present and MUST PROVIDE US WITH, a copy of a valid driver's license along with a copy of the payment credit card for cardholder identification, to prevent Identity Theft, and to hold for SECURITY AND KEY DEPOSIT. A hold will be placed on your credit card for the security and key deposit ($100.00 per bedroom, unless otherwise approved by management.) All RESERVATIONS MUST BE PAID IN FULL & the SECURITY AND KEY DEPOSIT MUST BE GIVEN. THIS INFORMATION IS REQUIRED, OR YOU WILL NOT CHECK-IN (NO EXCEPTIONS!) Check in time starts at 3 p.m., (on heavy turn around days, check-in may be later than 3 p.m.)
No Late Arrivals: You must check–in during office hours which are MONDAY-THURSDAY 3-6:30 p.m., FRIDAY 3-8 p.m., SATURDAY-SUNDAY 3-5 p.m., and Christmas Eve and New Years Day 3-4 p.m. No EXCEPTIONS! Kimble's will not be responsible for late arrivals. This will be strictly enforced!!
Maintenance: Monday-Thursday until 4 p.m., Friday until 6 p.m. and Saturday and Sunday until 5 p.m. There is no after-hours Maintenance. Agent may re-enter premises for the purpose of effecting necessary repairs. When you arrive at your unit and you see any damage and/or any problems requiring maintenance, please report it to our office immediately. KIMBLES WILL NOT BE RESPONSIBLE FOR ANY PROBLEMS NOT REPORTED WITHIN 1 HOUR OF CHECK-IN. There will be a $50.00 lock out charge for any after hours lock out. NO MAINTENANCE ON CHRISTMAS OR THANKSGIVING.
Refund Policy: No refunds will be made due to electrical problems, power, water, cable, and utility outages of any kind. No refunds will be given for breakdown or malfunctions of any appliances (TV, Air Conditioner, Heater, Hot Tub, Jacuzzi, etc...) and due to acts of God!
Housekeeping: Each unit is stocked with a 2-day towel supply. Exchanges will only be provided every 2 days at the rental office FOR UNITS W/O WASHER AND DRYER. A starter supply of toiletries is provided along with a starter supply of dishwasher detergent. Housekeeping services will not be provided during your stay unless requested. There is an additional fee for housekeeping services. Please try to request this at check-in.
Suggestions of Items to Bring: Extra towels for Hot Tub or Swimming Pool (if available), Coffee Filters, Paper Towels, Groceries, Laundry Detergent (if available), Dish Soap, Shampoo, Hair Dryer, Charcoal, Lighter Fluid, Extra Toilet Paper and Bath Soap.
Check Out: Check-out is 11 a.m.! Anyone not approved for a late check-out will be charged for an additional night! When you check out, please bring all the keys back to the office. Any non returned keys will result in a re-keying fee up to (but not limited to) $100.00-(this also applies to keys left in the cabins) No Exceptions! If your unit has a keyless entry, please call the front office upon your departure. Failure to do so may result in additional late check- out fees. When checking out please turn off all lights, fans, TV's, stereos, and set thermostat to 68 in winter and 75 in summer, wash all dirty dishes and utensils, and dispose of all garbage in outside receptacles or a housekeeping fee will be applied to your bill. DO NOT wash towels or linens at check-out. Please place all soiled linens and towels in the bath tub on the ground level. DO NOT place them in the floors. If mattress pads, pillows, or comforters are missing you will be charged.
Damages: If damages are found after you have checked out, we will immediately contact you to discuss them. If cleaning and damages are excessive an additional hold may be placed on your card without your permission. Our homes are inventoried each time they are cleaned. You are responsible for any damages or missing items, including linens and towels. All units are non-smoking. If smoke is detected in the home a nonrefundable fee of $250.00 will automatically be charged. NO HOUSE PARTIES ALLOWED!! ABSOLUTELY NO PETS OF ANY KIND INSIDE OR OUTSIDE. IF A PET IS FOUND YOU WILL BE CHARGED AN AUTOMATIC $250.00 FEE and EVICTED w/ NO REFUND and ADDITIONAL CARPET AND UPHOLSTERY CLEANING FEES WILL APPLY UP TO (BUT NOT LIMITED TO) $1000.00! NO EXCEPTIONS. After inspection of your home, your Security and Damage deposit will be released.
General Information: We are not responsible for lost or misplaced items, or items left behind. If lost items are found they would be mailed back COD by customer request only. Items are disposed of after 10 days. GUEST ENTER THE HOT TUBS AND WHIRLPOOLS AT THEIR OWN RISK, KIMBLE RENTALS WILL NOT BE RESPONSIBLE FOR DISCOLORATION OF JEWELRY, HAIR, OR CLOTHING DUE TO CHEMICALS IN HOT TUB OR WHIRLPOOL.
Phone Service: All Local calls are Free. No Long Distance calls are allowed. If any long distance or 900 numbers are called you will be charged.
Cable or Satellite: All Cabins do have television service. All channels and packages are at total owner discretion; Kimbles IS NOT responsible for any cable or satellite packages. In the event that there is a cable or satellite malfunction there will be NO REFUND for TV down Time. If TV, VCR, DVD, STEREO, Satellite are found disconnected you will be charged a reconnection fee of $100.00.
Road Conditions: In the winter months, some roads may require 4-wheel drive if there is snow or ice. NO REFUNDS WILL BE GIVEN DUE TO INABILITY TO GET TO CABIN OR OFFICE DUE TO ROAD CONDITIONS.
Fireplaces: Firewood is provided October 1- Mach 31; guests must provide starter log. All fireplaces are turned off beginning April 1. Any used fireplaces found after this date will be charged a $100.00 fee. Do not leave fires unattended and make sure damper is fully opened when using fireplaces. DO NOT MOVE GAS LOG CONFIGURATION OR YOU WILL BE CHARGED $100.00!
Other Information: Fire Extinguishers are located under the kitchen sink. Units with multiple levels, they will be located under kitchen sink and under bathroom sinks. Do Not move or remove any furnishings or accessories from your unit or you will be charged. No Guest will be permitted to disturb the peaceful quiet of other guests. If this happens, you will be evicted w/ no refund. No Fireworks at any time.
All Properties are Privately Owned: Please note that all of the properties managed by Kimble Rentals privately owned and built. Each cabin is built to the specification of the owner or the builder. Amenities, equipment, floor plans and décor are at the owner or builders discretion. Each individual has their own idea of what a property should and should not have. Some of these items are regulated by the specific resort a property may be in. The amenities and décor are subject to change without notice. From time to time an item may break and be removed from the property while it is being repaired or replaced. While we do our best to keep our web site updated with the latest information, this is not always possible. We apologize in advance for any items not present upon your arrival. Also, because all cabins are privately owned, from time to time cabins may no longer be available for occupancy for one reason or another. In the event that a cabin is no longer available we will make every effort to rebook you in an equivalent property.
DISCLAIMER
This rental program is under the management of Kimble Rentals, who acts only as an agent for the owners. Under no circumstances will management be responsible for any loss, expense, damage, claim injury (direct or in direct), consequential or otherwise caused or incurred, as a result of any delays, substitutions, rescheduling, or changes in the provisions of accommodations by Kimble Rentals or by reason of acts of God, or by agents, employees, subcontractors, 3rd parties, or as substitute. Kimble Rentals reserves the right to refuse or discontinue service to any person and/or rescind any contract for accommodations or guest services. All properties are privately owned: management will not be responsible for accidents or injury to guest or for loss of money, jewelry or valuables of any kind. If Kimble Rentals must seek remedy in court for any reason, customer will pay all attorney fees and court costs. Kimble Rentals reserves the right to re-enter units as necessary for repairs or suspicious behaviors. Kimble Rentals reserves the right to change accommodations if a necessary emergency presents itself. All units are privately owned and owners do reserve the right to switch amenities w/o notification to agent or guest. Kimbles does its very best to stay informed of any changes by owner.
GUEST RESPONSIBILITY
We reserve the right to refuse service to anyone. By signing, you agree to the terms and conditions of our rules and regulations, and agree to the card holder membership agreement. I have read and understand the rules and regulations. I certify that I am at least 21 years of age and I will be held responsible for the care of the property being rented under my name. I accept responsibility for damage and or loss of property, and/or extra cleaning assessed during or those discovered upon departure of the above rental. I authorize these charges to be debited from my credit card on file or subtracted from my cash security deposit.
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